While devices getting stuck in … However, if the problem has been caused by a firmware update then surely Samsung is at fault and needs to fix the problem it caused? Cheers guys! This newsletter may contain advertising, deals, or affiliate links. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Here's why your Samsung Blu-ray player bricked itself: It downloaded an XML config file that broke the firmware Network-connected gear stuck in boot loop needs replacing Thomas Claburn in San Francisco Sat 18 Jul 2020 // 10:06 UTC Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. While the reports vary, the most common problem appears to be Samsung Blu-ray players that continuously power on and off. ... but it did fix the problem,I can now use it and it wont try and cycle on and off all the time, ( sometimes it just turned itself off and other times if … A botched firmware update might also be to blame. Instead, the players are trapped in an endless loop of attempting to reboot with no clear explanation as to why or what caused the behavior. The theater controls the volume to our tv and all our DVD players are doing the same thing. Whether you're having trouble with 4K or 3D, Blu-ray or DVD, there is a fix. 1 Factory Reset. That's not ideal when you've paid good prices to watch your high-resolution Blu-ray discs in the comfort of your home. The Samsung community thread currently had 448 replies, and so far there's no solution, only reports that Samsung is "working to find a solution.". TechRadar is part of Future US Inc, an international media group and leading digital publisher. As of Monday, June 22 nd, Samsung has yet to issue a fix to affected customers. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. It starts, the menu is on screen for a split second, then it restarts. Samsung Blu-ray players reportedly are malfunctioning for hundreds of users, and no one is sure what the issue is. The video below demonstrates what's happening: The problem doesn't seem to be confined to any one territory or player model, and the suspicion points to an automatic firmware update that bricks the players. A whole range of Samsung Blu-ray players have been hit with problems this weekend, with no fix issued yet. I made this 'patch' four years ago now and the DVD player is still working!! A flurry of reports came into Twitter, Reddit and the tech press over the weekend stating that Samsung Blu-ray players had suddenly stopped working, and regressing into a “reboot loop.” We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG. Please deactivate your ad blocker in order to see our subscription offer. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. Do you own a Samsung Blu-Ray player that has stopped functioning amidst this widespread experience of strange device errors? Yesterday (June 18th), I found that all three of my Samsung BD-JM57C Blu-ray players were stuck in a boot loop. Restarts and hard resets have failed to fix the Blu-ray players. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Matthew holds a BSc degree in Computer Science from Birmingham University and a Masters in Computer Games Development from Abertay University. Sign up for What's New Now to get our top stories delivered to your inbox every morning. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis, LLC and may not be used by third parties without explicit permission. PCMag Digital Group. If an expired security certificate is to blame, then it wouldn't be the first time. It appears that Samsung either pushed out a bad firmware update on Thurs/Fri or let their SSL certificate expire because now their bluray or home cinema systems (mine is a HT-J4500) are stuck in a reboot loop - they turn on, then turn off within 2 secs, and keep doing this. “It will turn on to the black screen with the Samsung logo … According to what we've read online, restarting the Blu-ray players doesn't solve the problem, and nor does performing a hard reset to make the devices start up fully again from scratch. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Visit our corporate site. Future US, Inc. 11 West 42nd Street, 15th Floor, Resetting the device to factory defaults will erase all saved settings, preferences and user stored data. Cycling thru different functions and turning on and off. By. Please refresh the page and try again. Thousands of Samsung Blu-ray owners took to various social media platforms to vent their ire. Microsoft Teams outage was caused by a really embarrassing oversight, Where to buy PS5: restock tracker to find PS5 on sale during Black Friday, With cyberattacks through the roof, endpoint protection is more important than ever, More PS5 stock promised as Sony confirms its biggest console launch ever, Announcing TechRadar India Awards 2020 (and a giveaway! Samsung Blu-ray players around the world are stuck in a start-up loop Becky Roberts 6/22/2020 St. Louis doctor simulates what COVID-19 patients see 'at the end of their life' in Twitter video. A busted Blu-ray player is a bummer for those stuck indoors due to the coronavirus, but there are some other options to consider while waiting for Samsung's fix. Statement we've just received for UK & Ireland users is: " Samsung is aware of an issue affecting a small number of devices causing them to be continuously rebooting. It’s still unclear what has caused them to break, though suggestions include an automatic firmware update that’s … We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. With reports from Reddit, Samsung support forums, ZDNet and elsewhere flooding in, it looks as though the issue affects a variety of different models – and at the time of writing there's no explanation or fix. Alongside PCMag, he's a freelance video game designer. If so, we would like to speak with you. Make sure there is no disc in the player. While no one knows for sure what's causing these issues, the most likely culprit is an expired security certificate that means the players can't properly connect to the web. If you own a Samsung Blu-ray player, there's a chance it may no longer work and instead is now stuck in a constant loop of trying to reboot itself. The player will automatically power off and reset then it will show the initial setup screen. Last Friday, thousands of owners of Samsung Blu Ray players found that their home entertainment devices would no longer boot up. This has prevented Samsung from rolling out an update or fix over the air, and is why the player gets stuck in a loop of continuous reboots. A somewhat serious software snag seems to have hit a range of Samsung Blu-ray players in recent days, with owners complaining that their disc-playing devices are stuck in an endless reboot loop. I contacted Samsung, and they said they know about the issue, don't have a workaround, and don't know when they will have a fix, which I assume means never." Some users report their Blu-ray players get stuck in … The impact is on a global level so we should expect it to be addressed on a priority basis. Samsung is one of the most renowned brands and offers a wide range of products including smartphones, TVs, Blu-ray players, and more. Samsung has yet to comment, but an automatic firmware update is suspected. On the screen you will see a message that the device is being reset. How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Find Free Tools to Optimize Your Small Business, How to Get Started With Project Management, 8TB Samsung SSD Briefly Appears on Amazon for $900, Samsung Launches Odyssey G9 and G7 QLED Monitors With 1000R Curvature, Redbox Secures Same-Day Kiosk Rentals From Universal, AnyDVD Now Rips UHD Blu-rays With 'Unbreakable' AACS 2.0, LG's New 4K Blu-ray Player Supports Dolby Vision HDR, What You Need to Know About Ultra HD Blu-ray, Microsoft Teams Support Ends for Internet Explorer 11 Today, ASRock Launches World's Thinnest AMD Ryzen Desktop PC, Volkswagen Is Working on a $24K Electric Car, Raspberry Pi 4 Official Case Fan Launches, Epic Games Store Black Friday Sale: The 10 Best PC Game Deals. Unclear if caused by a botched firmware update or an expired certificate. © Change the batteries and if the problem persists, try to manually open the disc drive by pushing the button on the device. From the user reports posted online, it sounds as though Samsung is aware of the problem, though it hasn't yet made an official statement about it or offered anything in the way of a fix. If we recognise your model as one that is potentially affected then we are happy to offer a Free of Charge repair to rectify this issue only, once confirmed by our nominated Authorised Service Centre. If not, it's possible that those with affected machines will have to send them back to Samsung to be repaired in-house. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Samsung Blu-ray players are rebooting in a loop and nobody knows why Issue started on Friday. New York, The remote may be out of battery life. ... Samsung blu ray player … I have a disc in one that is stuck as there is not near enough time for the player to eject before restarting. If that still does not work, check to see if there is any power going to the device itself. Samsung Blu-ray DVD players have suddenly stopped working. Prior to joining the team, he spent 14 years writing and editing content on our sister site Geek.com and has covered most areas of technology, but is especially passionate about games tech. The other option is to try plugging it into a different outlet. Some Samsung TVs and Blu-ray players from 2010 and 2011 can be forced to enter an infinite loop that even rebooting can't fix, according to Italian researcher Luigi Auriemma. Thank you for signing up to TechRadar. Not everyone experiencing problems is seeing their devices stuck in a loop – some players are staying on, but won't respond to button pushes. PCMag.com is a leading authority on technology, delivering Labs-based, independent reviews of the latest products and services. ), FIFA 21 on PS5 sounds way more fun than the Xbox Series X version, Sony sold more PS5s during launch week than the Xbox Series X/S combined. Update on this. ... Samsung Blu Ray Player Not Working – Solution. Press and hold the Eject button on the device for at least 8 seconds. Affected Samsung Blu-Ray player models include the BD-JM57C, BD-J5900, and HT-J5500W, among others. https://www.pcmag.com/news/samsung-blu-ray-players-are-stuck-in-a-reboot-loop-and-nobody-knows-why. Sign up to get breaking news, reviews, opinion, analysis and more, plus the hottest tech deals! Well, you are in luck: I have finally found out how to fix it. First is to unplug the Blu Ray player for a full minute before plugging it back in. Some also reported that the devices keep on rebooting. © 1996-2020 Ziff Davis, LLC. Samsung exited the Blu-ray player market last year, so it has very little incentive to spend much time or money on fixing the hardware, especially as a … Hopefully, a new software update might be enough to get all of these Blu-ray players working again. Samsung has yet to comment publicly, however a comment on Engadget by Joe explains, "Well, it happened to me. Cyber Monday deals: see all the best offers right now! As Engadget reports, over the past few days an increasing number of people who own Samsung Blu-ray players are reporting they no longer work. However, from the past couple of days, many users who own Samsung Home Theater and Blu-ray players are experiencing endless power cycling boot loop issues. NY 10036. Receive mail from us on behalf of our trusted partners or sponsors? It appears that Samsung Blu-ray players are malfunctioning due to an unknown bug. Matthew is PCMag's UK-based editor and news reporter. Blueray theater not working. Please share your ZIP Code to find a nearby Best Buy location JC Torres - Jun 21, ... All of them report being able to use the player one day and suddenly blocked form it the next. There are several reasons a disc may not play in the Blu-ray player. Receive news and offers from our other brands? Samsung Blu Ray Players Are In Infinite Rebooting Loop – You are Not Alone. There was a problem. Samsung … You will receive a verification email shortly. Power on and off power on and off also reported that the devices keep on.! Pushing the button on the device itself video game designer on screen for a split second then. Initial setup screen a product or service, we may be paid a fee that! You 've paid good prices to watch your high-resolution Blu-ray discs in the player to cycle on and.... Yet to comment, but an automatic firmware update might also be to blame, then it will the! With 4K or 3D, Blu-ray or DVD, there is any power going to the device factory... 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